ReachCRM
CRM for Service Providers
Purpose-built customer relationship management with seamless integration into network operations.
- CategoryBusiness applications
- Built forISPs and service providers
- Integrates withNetwork operations systems
- Best forSubscriber-driven businesses
Generic CRM systems do not know what a circuit is. ReachCRM is built for providers whose customer record and network record are the same record — so a subscriber's service, its status on the network, and the ticket about it all live in one place instead of three disconnected tools.
Subscriber & account management
One record per customer covering contacts, contracts, services, and history.
Network operations integration
Service state from the network appears directly against the customer record.
Service catalog & provisioning
Order a service and trigger the operational workflow behind it from one screen.
Ticketing & case history
Support cases linked to the affected service, not just to a contact name.
Reporting & pipeline
Sales, renewal, and support metrics reported off live operational data.
Role-based workflows
Sales, provisioning, and support each see the view their job needs.
- One source of truth — commercial and network views of a customer finally agree.
- Faster activation — orders flow into provisioning without re-entry.
- Better first-call resolution — support sees the service state while the customer is still on the line.
- Reporting that reflects reality — metrics come from operational data, not spreadsheets.