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ReachWare platform

ReachDesk

Secure Remote Access Platform

Enterprise-grade remote access, file transfer, and support with customizable authentication.

Platform facts
  • CategoryRemote access
  • Access toDesktops, servers, files
  • AuthCustomizable, MFA-capable
  • Best forDistributed teams, IT support
A single controlled, authenticated gateway
Overview

ReachDesk gives staff, contractors, and support engineers a controlled way in — without opening the network. Every session is authenticated, scoped to what that identity is allowed to reach, and recorded, so remote work and vendor access stop being an exception the security team has to argue about.

Key features

Remote desktop & server access

Session access to workstations and servers from any managed endpoint.

Customizable authentication

Integrate with existing identity providers and enforce multi-factor policy.

Managed file transfer

Move files in and out of the environment through an audited channel.

Attended support sessions

Support staff can join a user's session with consent for live assistance.

Session recording

Full activity logs for privileged and third-party access.

Granular permissions

Access scoped per user, per group, per target system, and per time window.

Benefits
  • No broad VPN exposure — access is per application and per identity, not per network.
  • Controlled vendor access — third parties get exactly the scope and window they need.
  • Faster support resolution — engineers see the problem instead of describing it.
  • Clean audit trail — every privileged session is attributable.
Use cases
Remote and hybrid workIT service deskThird-party vendor accessBranch supportSecure file exchangePrivileged access sessions