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ReachWare platform

ReachLink

Managed WAN over Best-Effort

Delivers monitored, managed services across otherwise unmanaged network infrastructure for ISPs.

Platform facts
  • CategoryManaged connectivity
  • Runs overBest-effort access networks
  • DeliversMonitoring, SLA, management
  • Best forISPs and their enterprise customers
One managed route through unmanaged infrastructure
Overview

Most access networks are sold best-effort: no visibility, no guarantee, no one accountable when it degrades. ReachLink lets an ISP layer a managed, monitored service on top of that same infrastructure — turning unmanaged capacity into something that can carry an SLA and be sold as a premium tier.

Key features

Overlay on any access

Works across existing best-effort circuits without replacing the underlying network.

Continuous link monitoring

Latency, loss, and jitter measured end to end rather than inferred.

SLA measurement & reporting

Evidence of delivered performance, per customer and per period.

Path selection & failover

Traffic moves off a degraded link before the customer raises a ticket.

Multi-tenant management

One platform, many end customers, each with isolated policy and reporting.

Customer-facing visibility

Give the end customer a view of their own service quality.

Benefits
  • New revenue tier — sell a managed product over infrastructure you already have.
  • Fewer disputes — measured performance replaces argument about what was delivered.
  • Proactive operations — degradation is detected before the complaint arrives.
  • No forklift upgrade — the underlying access network stays as it is.
Use cases
ISP premium service tiersEnterprise branch over broadbandMulti-site SLA deliveryWholesale connectivityRemote site assuranceService quality reporting